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Check-in
starting from 3:00 PM – please let us know your approximate arrival time
Check-out
until 12 noon (please let us know if you wish to check-out before 6 am)
Children policy
0 - 2 years - free, baby crib on request, based on availability
2–12 years – free of charge when sharing the same bed with parents, without requesting an extra bed
*for children aged 0–12, in rates that include breakfast, only the breakfast will be charged – please request information regarding the applicable fee
over 12 years old – adult rates apply.
Extra bed
available only in certain room types, upon request and subject to availability – please inquire about the applicable fees
Guarantee policy
reservations can be guaranteed with a valid credit card. For non-guaranteed reservations, the hotel reserves the right to release the rooms in accordance with the cancellation policy specified in the booking confirmation, without prior notice
Cancellation Policy
this varies depending on the rate you have selected – please check your booking confirmation for the date / time until which the reservation can be cancelled free of charge
*reservations for which no valid credit card details are provided or no advance deposit is made are considered non-guaranteed, and the hotel reserves the right to release the held rooms without prior notice
Early check-in & late check – out
available for an additional charge, upon request and subject to availability – please inquire about the applicable fees for these services
Express check-out
offered upon request and approved only by bank card payments
Accepted bank cards
Visa, MasterCard, American Express, Maestro
Holiday tickets
holiday vouchers are accepted – please specify this payment method at the time of booking your stay
Parking
complimentary for guests within the hotel premises – parking spaces cannot be reserved in advance
Breakfast
please check your booking confirmation to see whether your selected rate includes breakfast – if not, breakfast can be purchased at the hotel reception
Riserva RoofTop access
with the exception of apartments/suites, access is not included in the room rate and can be purchased at the spa reception or hotel reception
Access to Riserva Wine Spa facilities
with the exception of apartments/suites, access is not included in the room rate and can be purchased at the spa reception or hotel reception
Bubble Gym access
with the exception of Deluxe rooms, access is included in the room rate; for Deluxe rooms, it can be purchased at the hotel reception
Pets policy
the hotel does not accept pets, except for service animals – please request information regarding any applicable fees at the time of booking
For any additional questions, we are happy to assist you.
