SPA ETIQUETTE

The spa environment is specifically designed to provide tranquillity and relaxation. Please respect the right to privacy and silence of the other spa guests by refraining from using mobile phones inside the location. Smoking is not permitted in the spa area (except the outdoor terrace).

Appointments
To schedule a treatment or receive further information, please contact the spa reception: 135 from your room phone, +40 359 403 335, spa@ramadaoradea.roBooking are highly recomended. In case the reservation is canceled during your stay the offered discount is no longer valid. The discount applies to the spa menu and does not apply to subscriptions or products already submitted to a promotion. Your contact details are necessary to guarantee your reservation (name, email, and phone). Before you benefit from any spa treatment or facility we kindly ask you to stop by the Spa Reception to (re)confirm your appointment. You have the opportunity to indicate a preference for a male or female therapist.
Check-in
We would appreciate it if you can arrive at the spa at least 15 minutes before. Late arrivals will not receive an extension of the procedure duration and will be charged for the total value of the treatment.
Cancellation Policy
Out of respect for our other guests, cancellations or reschedules may be made a minimum of 4 hours before the appointment time. Cancellations made less than 2 hours before the scheduled time will attract a penalty of 100% of the procedure value. Appointments can only be changed depending on availability. Please follow the treatment according to schedule because it can happen to overlap with the other guest’s program and will be unable to respond positively to your request.

Pre-treatment form
Please inform the therapists at your disposal about any health problems, allergies, or accidents that may influence the treatment or use of the facilities offered. At the first reservation you will be asked to fill in a questionnaire on your health at your own risk in order to allow us to offer you a full safe service.
Dress code
For spa procedures please remove jewelry and clothing, keeping only the underwear. For some treatments, the therapist will provide disposable underwear. If your treatment involves water therapy, it is necessary to wear a bathing suit. For the best results of facial treatments for gentlemen, it is recommended to be clean-shaven.
Comfort
Please inform therapists if you feel comfortable if you feel too hot or too cold if the massage is too light or too firm. Our goal is for you to benefit from a unique and comfortable experience.
Pregnancy
In the initial pregnancy semester, we do not perform any treatment. For mothers-to-be, we have created special treatments. We are at your service to offer the most appropriate therapies for this period.

Access to spa facilities
Access is based on the same RFI card you use to access the hotel room. In case of access problems please use the phone located at the spa reception to call the hotel reception to assist you.
Lounge
In access, you have included the consumption of coffee, tea, carbonated beverages, and water. It is forbidden to bring food and drink from outside the hotel.
RoofTop terrace
The terrace is arranged in periods of high temperatures with high tables, downs, bar and shower. A menu of food, alcoholic and non-alcoholic beverages is available in the lounge and on the terrace of RoofTop by Ramada
Outdoor Jacuzzis
Jacuzzis are located on the hotel’s terrace, on the 7th floor. The temperature in the Jacuzzis is adjusted according to the outside temperature. It is recommended to announce in advance to the spa or hotel reception about the time you want to use the Jacuzzis to ensure that the temperature is proper and to provide you with towels.

Kids access
Under the age of 12 (inclusive) children's access to the spa is forbidden. Children between the ages of 12 and 18 are permitted in the spa facilities only with a companion. Children have access to Jacuzzis and saline, the access to the sauna and fitness is not recommended for medical reasons. For age-appropriate treatments, please ask the spa reception for assistance.
Lost objects
Safe boxes to store valuable items or money are available in the locker room. Spa employees are not responsible for any loss of items or money in the room or public space. Lost items are retained for a return for a period of 6 months in the hotel after being donated. In case we don’t own your contacts (email, phone) to inform you about your lost items they are stored and donated according to the hotel's internal procedures.
Payment Methods
Bank cards - Visa, Mastercard, Maestro, *American Express * available only at the hotel reception, cash, gift cards, room charge – please inform the spa staff about your payment methods.
Food and beverages

SPA ETIQUETTE

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