Hotel policies


from 3 pm (please let us know the approximate time of arrival)


until 12 noon (please let us know if you wish to check-out before 6 am)

Children policy

0 - 2 years - free, baby crib on request, based on availability
2 - 12 years - free, same bed with parents, no extra bed
*for rates with breakfast included it will be charged - please ask for more information about prices
over 12 years - same policy as for an adult

Extra bed

can only be installed in certain room types, available on request, subject to availability – please inquire about related fees

Guarantee policy

reservation are highly recommended to be guaranteed by providing a valid bank card – in cases of unguaranteed reservations, the hotel reserves the right to cancel the reservations according to the cancellation policy without a prior notice

Cancellation Policy

it differs depending on the selected room rate – we kindly ask you to verify the date and hour your reservation can be canceled without fees

Early check-in & late check – out

subject to availability and additional charge, offered upon request we kindly ask you to request detailed information regarding the surcharges

Express check-out 

offered upon request and approved only by bank card payments

Accepted bank cards

Visa, MasterCard, American Express, Maestro

Holiday tickets

vacation vouchers are accepted as a payment method – please inform the reservation agent upon booking requesting


free of charge for the hotel guests – bookings cannot be processed


we kindly ask you to verify if the selected room rate includes breakfast – in cases where it is not included in the room rate, it can be added at the reception desk

Acces spa/roof top

cu excepția apartamentelor/suitelor accesul nu este inclus în tariful camerei, acesta poate fi achiziționat în recepția spa-ului sau a hotelului

Pets policy

the hotel policies are not pet friendly - with an exception for service dogs – we kindly ask you to request detailed information regarding this procedure and its surcharges upon reservation

Pentru întrebări suplimentare, vă stăm cu drag la dispoziție

 +40 359 403 333